Quality Policy

Purpose

To set out how Atlantis Tanks Group Ltd achieves and continually improves the highest standards of quality in our products, services, and customer experience, in line with ISO 9001:2015.

Alignment to Our Vision, Mission & Values

This policy underpins our vision—to be the indispensable provider for liquid storage solutions—and is delivered through our values: We Communicate; Open & Honest; We Innovate; We Go the Extra Mile; We Are Helpful; We Collaborate; Industry Experts; We Are Empathetic. Our mission focuses on delivering unparalleled value and reliability for safe management of liquids, building lasting relationships through service excellence.

Policy Commitments

1. Customer Focus & Product Excellence
   o Deliver safe, compliant, reliable tanks and solutions that meet or exceed customer requirements and applicable regulations.
   o Proactively capture, analyse, and act on customer feedback, complaints, and warranty data to drive improvement.
2. Performance Management Across Departments
   o Set clear, measurable departmental KPIs aligned to business objectives.
   o Log all non-conformances in a report log to enable effective continuous improvement.
   o Use root-cause analysis and corrective & preventive actions (CAPA) to address performance gaps; verify effectiveness with data.
   o Encourage collaboration between teams to remove bottlenecks and improve processes.
3. Quality Management System (QMS)
   o Maintain an effective QMS conforming to ISO 9001:2015, with controlled processes, documented procedures/work instructions, and change control.
   o Plan and conduct internal audits to an annual schedule; close findings within agreed timeframes.
   o Conduct Management Reviews at planned intervals to evaluate QMS performance, risks/opportunities, customer feedback, KPI trends, and resource adequacy.
4. People, Competence & Culture
   o Provide role-specific training and competency assessment; maintain required certifications.
   o Promote a right-first-time culture where every employee is responsible for quality and empowered to stop and escalate when standards are at risk.
   o Recognise and share best practice; encourage innovation and continuous improvement.
5. Supplier & Partner Quality
   o Select and develop suppliers based on capability, compliance, and performance; define supplier KPIs (quality, delivery, responsiveness, sustainability where applicable).
   o Use incoming inspection, audits, and performance reviews to assure supply-chain quality and resilience.
6. Compliance, Risk & Continual Improvement
   o Comply with all applicable legal, statutory, and industry requirements.
   o Use risk-based thinking in planning and operations; maintain risk registers for key processes.
   o Drive continual improvement via objectives, data analysis, PDCA, and structured improvement projects.

Objectives & Measurement

• Annual and quarterly quality & business objectives are established by the Leadership Team, cascaded to departments, and tracked through the KPI framework and management review cycle. Targets include product quality, delivery reliability, customer satisfaction, cost of poor quality, and process efficiency.

Responsibilities

• Leadership Team: sets direction, provides resources, reviews performance, and champions quality culture.
• Department Heads: own departmental KPIs, deploy processes, lead improvements, and ensure competence.
• All Employees: follow procedures, raise issues, contribute ideas, act with integrity and professionalism, always give our best effort to work, work with a quality first mindset and hold ourselves accountable to key activities, KPIs, business objectives and vision.
• Quality Team: maintain the QMS, facilitate audits/reviews, report performance, and support CAPA/CI.

Communication & Availability

This policy is communicated during induction and refresher training, displayed on site and the internet, provided to interested parties on request, and reviewed at least annually or when significant changes occur.

Approved by: Jon Mytton, Managing Director